Device Management
Metamorfoz Device Management
Metamorfoz Device Management enables mobile operators to enhance the customer experience and optimize network resources through automatic device configuration and real-time settings delivery. By integrating Automatic Device Detection (ADD) and advanced device filtering policies, our platform ensures seamless connectivity for all mobile devices, allowing operators to deliver device-specific APN settings as soon as a new device enters the network.
This solution not only improves the user experience but also drives data revenue and customer satisfaction by simplifying the onboarding process and minimizing network barriers for accessing data services.
Key Features
Real-Time Device Detection & Configuration
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Automatic Device Detection (ADD): Instantly detects new devices entering the network and automatically applies the correct APN settings, ensuring smooth connectivity
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Seamless Device Configuration: Eliminates the need for manual intervention, reducing customer service calls and minimizing the risk of errors during device setup.
Comprehensive Device Library
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Extensive Device Database: The platform includes a device library with over 222,200 device references from more than 7,700 manufacturers, continuously updated with thousands of new models each year
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LTE Frequency Band Management: Knowledge of supported LTE bands helps operators optimize device promotion and ensure compatibility, addressing LTE band fragmentation.
Real-Time Analytics & Insights
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User & Device Analytics: Through network-based device detection, operators can gather valuable data on user presence, location, device or SIM swaps, roaming activity, and connection types.
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Trigger Device-Based Use Cases: This data can trigger real-time actions like personalized offers, handset configurations, and custom campaigns.
Personalized Campaigns & LTE Promotion
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Targeted Campaigns: Operators can leverage real-time analytics to target LTE adoption campaigns, promoting 4G devices and LTE data plans for the right users.
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Multi-SIM Loyalty: The platform can send targeted loyalty offers to multi-SIM users, encouraging them to use the operator's primary subscription for data.
Enhanced Quality of Experience
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Network Quality Insights: Collects real-time data on network performance from users' devices, helping operators prioritize network improvements and deliver a superior user experience to retain customers.
Benefits
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Optimized Onboarding & Customer Support: Automatically configures new devices, reducing manual errors and customer service workload.
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Increased Data Revenue: Leverages real-time analytics to run targeted campaigns that encourage LTE adoption and device upgrades.
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Faster LTE Adoption: Accelerates the promotion of 4G devices by understanding device capabilities and ensuring users have the right device for the right network.
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Improved Network Performance: Prioritizes network improvements based on real-time insights from users’ devices, enhancing the overall Quality of Experience (QoE).