Mobile Network Coverage Monitoring

Metamorfoz Coverage Monitoring

The Metamorfoz Mobile Network Coverage Monitoring solution offers real-time network performance monitoring using a SIM-based tool that detects GSM network and coverage issues directly from mobile devices. This solution enables the instant generation of reports and alarms, which are then sent to field operation teams for immediate action. The SIM application, integrated with server software, provides seamless access to reports and real-time event data, even in areas with no network coverage.

With this location-based monitoring tool, mobile operators can receive detailed event data even in no-coverage zones, enabling faster detection of issues and proactive resolution.

Key Features & Advantages

OS Independence: Compatible with all major mobile platforms, including Android, iOS, Windows, and even legacy phones, POS devices, and M2M devices.
Real-Time Event Reporting: Capture and report network issues instantly, including:
- Dropped calls
- Call setup failures
- 2G/3G/4G handovers
- CSFP failures
- Low signal levels
- No coverage areas
- Comparisons with competing network coverage
Unlimited Availability: The solution is accessible at all times and locations, including when the device is in idle mode.
Location-Based Monitoring: Provides real-time, location-specific data, even in no-coverage spots, enabling more accurate network performance analysis.
Cost-Effective Data Collection: By leveraging SIM cards for network data collection, the solution provides a significant advantage over traditional methods (such as mobile applications or mobile operator network CEM tools). It’s also more cost-effective compared to drive tests and can gather data in areas with no signal, making it ideal for benchmarking across operators.

Problem and Opportunity

Traditionally, site visits to address network coverage issues can take 3-5 days, including conducting tests, gathering data, and reporting results. This delay in problem resolution can lead to customer dissatisfaction due to issues like mobile internet interruptions, call drops, or unstable signals. Additionally, site visits triggered by customer complaints lead to unnecessary costs and inefficiencies.

There’s a clear opportunity to streamline this process and resolve issues faster by enabling real-time network monitoring and instant reporting, which significantly reduces the need for site visits and improves the overall customer experience.

Solution

The Metamorfoz Coverage Monitoring Solution utilizes a SIM application that can be loaded onto SIM cards of MNO employees and pilot subscribers. The SIM application detects coverage issues and reports them directly to a centralized server, where automatic service tickets are generated for the responsible site teams.

This solution offers several key advantages:

Instant Detection: Coverage problems are identified and reported immediately, allowing teams to respond before customers escalate complaints.
Location-Specific Reporting: Data includes location information (e.g., Cell ID) and network measurements (e.g., NMR), allowing for precise problem identification and faster resolution.
OTA Compatibility: The SIM application can be remotely installed and updated via the MNO’s own platform or the Metamorfoz OTA platform, ensuring flexibility and ease of deployment.
Compliance & Security: Our SIM application complies with all relevant industry standards and has been extensively tested for performance, penetration, and information security.

Benefits

Cost Savings: Avoid the high costs associated with traditional site visits and expensive equipment. Reduce delays and manual efforts in network issue detection and resolution.
Proactive Network Management: Identify network problems before customers report them, enabling faster corrective actions and reducing customer complaints.
Real-Time Insights: Gain real-time visibility into network performance, with detailed data on coverage and quality. This helps MNOs improve KPI monitoring and assess both internal and external network factors.
Efficient Operations: By reducing reliance on large site maintenance teams and costly equipment, MNOs can operate more efficiently, improving operational effectiveness and customer satisfaction.